Refund Policy
This Refund Policy explains how refund questions are handled for MASA MEDIA GROUP business services.
Business Service Refunds
MASA MEDIA GROUP primarily provides business services, including media buying support, HTML5 game development, optimization and publishing support.
Service Orders and Agreements
Refund eligibility is governed by the applicable written agreement, service order, statement of work or other signed commercial terms between the parties.
No Automatic Consumer Refund Process
Because our services are business-to-business in nature, refunds are not automatically processed through this website and are reviewed according to the relevant written agreement.
Review Process
If a client believes a refund or account credit should be considered, the client should contact MASA MEDIA GROUP with the agreement reference, service details, invoice information and the reason for the request.
Contact
For refund questions, contact [email protected].